Terms of service
Important Notice Regarding CellarStash Alcoholic Orders and Deliveries
Welcome to CellarStash Wine Marketplace. Patrons ordering wine from CellarStash should be aware of the following conditions of service. Don’t drink too much wine before reviewing:
All purchasers and recipients must be 21 years of age or older. All shipments are delivered via certified couriers (such as FedEx and UPS), and an adult 21 years of age or older must be available to sign for the shipment upon arrival. By signing for the package, the recipient confirms they are at least 21 years old, and any misrepresentation to the courier is prohibited by law. Any violation will be prosecuted to the fullest extent of the law and, in addition, we won’t like you anymore.
StashCash is fantastic. You can use it on just about any order for any product on our website. The only exception? You can't use StashCash, our in-store credit system, on special third-party orders (i.e. daily deal sites) or where otherwise outlined. We know we are awesome but we do have to make enough money to keep being that awesome. In addition, while StashCash can be used widely within our store, it has no cash value.
For each special third-party offer purchased there will be the charge for shipping "if" outlined in the offer. In addition, promotions or offers (such as "StashCash back" deals) run on CellarStash cannot be combined with special third-party offers (such as Groupon).
Here at CellarStash, we guarantee that all of our products arrive in satisfactory condition. CellarStash customers will never pay for the wine they do not enjoy. If purchasers do not like a product, we will issue a store credit for the amount paid for the bottle for as long as 60 days after purchase. We kindly request you outline which wine(s) are not satisfactory when reaching out. If this is a systemic issue, we will need to notify the winery, or wineries, of such.
Wine purchased from CellarStash must not be used for resale and is for personal consumption only.
Product photos for case specials are for illustrative purposes only and may not reflect the exact wines included in the case.
In the unlikely event that a product is not available, CellarStash reserves the right to substitute, for no additional cost, a product of similar quality originally retailing at a price equal to or greater than the wine originally ordered.
Some of our rare high-end wines are subject to extremely limited availability, and in accordance, there are no replacement or exchanges of rare high-end wines.
CellarStash reserves the right to refuse service or cancel an order.
Shipping is just $14.95 if 1-2 bottles are purchased. If 3-5 bottles are purchased, the shipping charge jumps to $19.95. A purchase of 6 bottles or more will include free shipping, with the exception of third-party offers such as Groupon. The cost of shipping will be outlined accordingly on those offers.
Once a package has shipped from the CellarStash Distribution Center it is the customer’s responsibility. Shipping costs are not refundable. Due to the high cost of returns, there will be a $22 return fee. To reship a case, standard reshipping costs are:
- $14.95 for a 1-2 bottle case
- $19.95 for a 3-5 bottle case
- $20.95 for a 6-bottle case
- $29.95 for a 6+-bottle case
Lastly, remember the quote from Rumi, the 13th century Persian Poet, “Either give me more wine or leave me alone.”