Shipping policy
Once packaged, picked up, and scanned the tracking information for the shipment will be sent via email, and will also be accessible on your "Account" page. All shipments must be signed for upon delivery by a person that is 21 years of age or older. The courier will make three attempts to deliver. If no one is available to sign for deliveries during the day, CellarStash recommends the use of a business address to ensure prompt delivery of all products. Alternatively, the customer can make arrangements with the courier to pick up the shipment at one of their nearby locations.
We ensure that our wines are stored properly and treated with care, especially during the transit period. In accordance, we may delay shipments during extreme weather conditions to avoid compromising the quality of the wines in any way. Should a delay occur, CellarStash will notify customers and keep them informed.
CellarStash is currently shipping to the following states: AZ, CA, CO, CT, D.C., DE, FL, GA, ID, IL, IN, IA, KS, LA, MA, MD, ME, MN, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, VT, VA, WA, WI, and WY. However, please note that shipping policies in individual states can change without notice.
We do not ship to the following states: AL, AK, AR, HI, KY, MI, MS, UT, and WV nor do we ship outside of the country.
CellarStash abides by all state laws, and in accordance, all state excise, sales, and other applicable taxes are reported and paid. Shipments of wine are generally required to be processed by a licensed wholesaler and delivered through a licensed retailer.
Once a package has shipped from the CellarStash Distribution Center it is the customer’s responsibility. Due to the high cost of returns, there will be a $22 return fee. To reship a case, standard reshipping costs are:
- $14.95 for a 1-2 bottle case
- $19.95 for a 3-5 bottle case
- $20.95 for a 6 bottle case
- $29.95 for a 6+ bottle case
Thank You!